Since coffee is perishable item, it is not accepted as a return. However, we handle each return on a case-by-case basis to make sure our customers are happy coffee drinkers.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately within 24-48 hours if the package is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If there was an issue such as a damaged delivery and the like, please send us a photos or information within 24-48 hours so we can evaluate it and send you a replacement. After 48 hours no returns or exchanges will be accepted. Time is of the essence with fresh coffee.
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, please allow 3-5 days for amount to be refunded, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Any express shipping where applicable is not refunded. Express shipping is Next Day Air, 2nd Day Air, 3 Day Select, USPS Overnight, and other overnight or express shipping services that may have been requested. Ground shipping is not refunded unless our shipping department was in error or your order arrived damaged (please send a photo).
To start a return, you can contact us at email@example.com within 24-48 hours. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
You can always contact us for any return question at firstname.lastname@example.org.
Thank you and keep smiling.